:root{--support-brand: oklch(.48 .15 155);--support-brand-solid: oklch(.5 .15 155);--support-warning: oklch(.55 .12 70);--support-muted: oklch(.45 .01 100);--support-negative: oklch(.55 .2 25)}@media(prefers-color-scheme:dark){:root:not(.light){--support-brand: oklch(.72 .16 155);--support-warning: oklch(.78 .14 70);--support-muted: oklch(.65 .01 100);--support-negative: oklch(.65 .2 25)}}:root.dark{--support-brand: oklch(.72 .16 155);--support-warning: oklch(.78 .14 70);--support-muted: oklch(.65 .01 100);--support-negative: oklch(.65 .2 25)}.split.svelte-dl9tzt{display:grid;grid-template-columns:1fr;gap:0;align-items:stretch;height:100%;min-height:0}@media(min-width:640px){.split.svelte-dl9tzt{grid-template-columns:13rem minmax(0,1fr)}}@media(max-width:639px){.split.has-thread.svelte-dl9tzt .rail:where(.svelte-dl9tzt){display:none}.split.svelte-dl9tzt:not(.has-thread) .conversation:where(.svelte-dl9tzt){display:none}}.staff-cta.svelte-dl9tzt{display:flex;align-items:center;gap:.5rem;padding:.55rem .65rem;margin-bottom:.35rem;border-radius:.5rem;border:1px dashed oklch(.55 .1 155 / .35);background:#00884d14;background:oklch(.55 .16 155 / .08);color:var(--support-brand);font-size:.875rem;font-weight:500;text-align:left;cursor:pointer;transition:background .12s ease,border-color .12s ease}@media(hover:hover){.staff-cta.svelte-dl9tzt:hover{background:#00884d24;background:oklch(.55 .16 155 / .14);border-color:#3a835780}}.queue-badge.svelte-dl9tzt{display:inline-flex;align-items:center;justify-content:center;min-width:1.25rem;height:1.25rem;padding:0 .35rem;border-radius:9999px;background:var(--support-brand-solid);color:#fff;font-size:.75rem;font-weight:700;line-height:1;font-variant-numeric:tabular-nums}.rail.svelte-dl9tzt{display:flex;flex-direction:column;gap:.25rem;min-width:0;min-height:0;overflow-y:auto;padding-right:.75rem}.rail-h.svelte-dl9tzt{font-size:var(--text-eyebrow);font-weight:600;letter-spacing:.06em;text-transform:uppercase;margin:.5rem 0 .15rem;padding:0 .4rem}.rail-h.svelte-dl9tzt{color:#81807a}@media(prefers-color-scheme:dark){:root:not(.light) .rail-h.svelte-dl9tzt{color:#73726b}}:root.dark .rail-h.svelte-dl9tzt{color:#73726b}.rail-row.svelte-dl9tzt{display:flex;align-items:stretch;gap:.5rem;width:100%;padding:.5rem;border:0;border-radius:.5rem;background:transparent;text-align:left;cursor:pointer;transition:background .12s ease}.rail-row.is-sel.svelte-dl9tzt{background:#ebf9ef;box-shadow:inset 0 0 0 1px var(--support-brand)}@media(prefers-color-scheme:dark){:root:not(.light) .rail-row.is-sel.svelte-dl9tzt{background:#0f1f14}}:root.dark .rail-row.is-sel.svelte-dl9tzt{background:#0f1f14}@media(hover:hover){.rail-row.svelte-dl9tzt:hover:not(.is-sel){background:#f6f5f1}}@media(hover:hover)and (prefers-color-scheme:dark){:root:not(.light) .rail-row.svelte-dl9tzt:hover:not(.is-sel){background:#1b1b18}}@media(hover:hover){:root.dark .rail-row.svelte-dl9tzt:hover:not(.is-sel){background:#1b1b18}}.stripe.svelte-dl9tzt{width:3px;flex:0 0 auto;border-radius:9999px;transition:width .12s ease}.rail-row.is-sel.svelte-dl9tzt .stripe:where(.svelte-dl9tzt){width:4px}.unread-dot.svelte-dl9tzt{width:.5rem;height:.5rem;flex:0 0 auto;border-radius:9999px;background:var(--support-warning)}.conversation.svelte-dl9tzt{display:flex;flex-direction:column;min-width:0;min-height:0;border:1px solid oklch(.88 .01 100);border-radius:.75rem;background:#fff}@media(prefers-color-scheme:dark){:root:not(.light) .conversation.svelte-dl9tzt{border-color:#34332d;background:#10100b}}:root.dark .conversation.svelte-dl9tzt{border-color:#34332d;background:#10100b}.choose.svelte-dl9tzt{display:flex;flex:1 1 auto;flex-direction:column;align-items:center;justify-content:center;gap:.5rem;padding:3rem 1rem;text-align:center}.thread-body.svelte-dl9tzt{display:flex;flex-direction:column;gap:.75rem;padding:1rem;flex:1 1 auto;min-height:0;overflow-y:auto}.back-btn.svelte-dl9tzt{display:flex;align-items:center;gap:.35rem;align-self:flex-start;border:0;background:none;cursor:pointer;font-size:.875rem;font-weight:500;color:var(--support-brand);padding:0}@media(min-width:640px){.back-btn.svelte-dl9tzt{display:none}}.section-h.svelte-dl9tzt{font-size:var(--text-eyebrow);font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#81807a}@media(prefers-color-scheme:dark){:root:not(.light) .section-h.svelte-dl9tzt{color:#73726b}}:root.dark .section-h.svelte-dl9tzt{color:#73726b}.desc-block.svelte-dl9tzt{border-radius:.75rem;border:1px solid oklch(.92 .01 100);background:#f9f9f5;padding:.75rem 1rem;font-size:.875rem;white-space:pre-wrap;word-break:break-word;color:#242217}@media(prefers-color-scheme:dark){:root:not(.light) .desc-block.svelte-dl9tzt{border-color:#2f2e28;background:#171611;color:#d9d8d0}}:root.dark .desc-block.svelte-dl9tzt{border-color:#2f2e28;background:#171611;color:#d9d8d0}.erased-stub.svelte-dl9tzt{display:flex;flex-direction:column;gap:.35rem;border-radius:.75rem;border:1px solid oklch(.92 .01 100);background:#f9f9f5;padding:1rem}@media(prefers-color-scheme:dark){:root:not(.light) .erased-stub.svelte-dl9tzt{border-color:#2f2e28;background:#171611}}:root.dark .erased-stub.svelte-dl9tzt{border-color:#2f2e28;background:#171611}.bubble.svelte-dl9tzt{display:flex;flex-direction:column;gap:.25rem;border-radius:.75rem;padding:.6rem .75rem;max-width:88%}.bubble-you.svelte-dl9tzt{background:#e3f8e9;box-shadow:inset 0 0 0 1px #94cda773}@media(prefers-color-scheme:dark){:root:not(.light) .bubble-you.svelte-dl9tzt{background:#092012;box-shadow:inset 0 0 0 1px #2a744973}}:root.dark .bubble-you.svelte-dl9tzt{background:#092012;box-shadow:inset 0 0 0 1px #2a744973}.bubble-support.svelte-dl9tzt{background:#f6f5f1}@media(prefers-color-scheme:dark){:root:not(.light) .bubble-support.svelte-dl9tzt{background:#1b1b18}}:root.dark .bubble-support.svelte-dl9tzt{background:#1b1b18}.composer.svelte-dl9tzt{flex:0 0 auto;display:flex;flex-direction:column;gap:.5rem;padding:.65rem 1rem .75rem;border-top:1px solid oklch(.88 .01 100);border-bottom-left-radius:calc(.75rem - 1px);border-bottom-right-radius:calc(.75rem - 1px);background:#f9f9f5}@media(prefers-color-scheme:dark){:root:not(.light) .composer.svelte-dl9tzt{border-top-color:#34332d;background:#0c0b07}}:root.dark .composer.svelte-dl9tzt{border-top-color:#34332d;background:#0c0b07}.composer.is-danger.svelte-dl9tzt{background:#fff1f0;background:oklch(.97 .02 25);border-top-color:#f3bfba}@media(prefers-color-scheme:dark){:root:not(.light) .composer.is-danger.svelte-dl9tzt{background:#1b0a09;border-top-color:#52302d}}:root.dark .composer.is-danger.svelte-dl9tzt{background:#1b0a09;border-top-color:#52302d}.warning-bar.svelte-dl9tzt{display:flex;align-items:flex-start;gap:.4rem;font-size:.875rem;font-weight:500;line-height:1.4;color:var(--support-warning)}.warning-bar.is-danger.svelte-dl9tzt{color:var(--support-negative)}.field.svelte-dl9tzt{position:relative;display:flex;flex-direction:column}.reply-input.svelte-dl9tzt{width:100%;resize:vertical;border-radius:.5rem;border:1px solid oklch(.88 .01 100);background:#fff;padding:.5rem .75rem 1.4rem;font-size:1rem;color:#18160c;outline:none;transition:border-color .12s ease}.reply-input.svelte-dl9tzt::placeholder{color:#908f89}.reply-input.svelte-dl9tzt:focus{border-color:var(--support-brand);box-shadow:0 0 0 2px #00884d26;box-shadow:0 0 0 2px oklch(.55 .16 155 / .15)}@media(prefers-color-scheme:dark){:root:not(.light) .reply-input.svelte-dl9tzt{border-color:#34332d;background:#10100b;color:#e6e5dd}:root:not(.light) .reply-input.svelte-dl9tzt::placeholder{color:#56554f}:root:not(.light) .reply-input.svelte-dl9tzt:focus{box-shadow:0 0 0 2px #35c17733}}:root.dark .reply-input.svelte-dl9tzt{border-color:#34332d;background:#10100b;color:#e6e5dd}:root.dark .reply-input.svelte-dl9tzt::placeholder{color:#56554f}:root.dark .reply-input.svelte-dl9tzt:focus{box-shadow:0 0 0 2px #35c17733}.char-count.svelte-dl9tzt{position:absolute;right:.5rem;bottom:.35rem;pointer-events:none;white-space:nowrap;font-size:.75rem;color:#81807a;background:#fff;padding-left:.25rem;border-radius:.25rem}@media(prefers-color-scheme:dark){:root:not(.light) .char-count.svelte-dl9tzt{color:#64635d;background:#10100b}}:root.dark .char-count.svelte-dl9tzt{color:#64635d;background:#10100b}.action-row.svelte-dl9tzt{display:flex;align-items:center;gap:.6rem}.action-row.svelte-dl9tzt .grow:where(.svelte-dl9tzt){flex:1 1 auto}.btn-ghost.svelte-dl9tzt{display:inline-flex;align-items:center;gap:.35rem;padding:.4rem .75rem;border:1px solid oklch(.88 .01 100);border-radius:.375rem;background:#fff;font-size:.875rem;font-weight:500;color:#64635d;cursor:pointer;transition:background .12s ease,border-color .12s ease}@media(prefers-color-scheme:dark){:root:not(.light) .btn-ghost.svelte-dl9tzt{border-color:#34332d;background:#171611;color:#908f89}}:root.dark .btn-ghost.svelte-dl9tzt{border-color:#34332d;background:#171611;color:#908f89}@media(hover:hover){.btn-ghost.svelte-dl9tzt:hover{border-color:#c5c4bd;background:#f2f2ee}}.btn-ghost.svelte-dl9tzt:disabled{opacity:.5;cursor:not-allowed}.btn-primary.svelte-dl9tzt{display:inline-flex;align-items:center;gap:.35rem;padding:.4rem .85rem;border:0;border-radius:.375rem;background:var(--support-brand-solid);font-size:.875rem;font-weight:600;color:#fff;cursor:pointer;transition:opacity .12s ease,transform 80ms ease}.btn-primary.svelte-dl9tzt:active{transform:scale(.97)}.btn-primary.svelte-dl9tzt:disabled{opacity:.5;cursor:not-allowed}.btn-erase.svelte-dl9tzt{display:inline-flex;align-items:center;gap:.35rem;padding:.4rem .75rem;border:1px solid oklch(.85 .06 25);border-radius:.375rem;background:#fff1f0;font-size:.875rem;font-weight:600;color:var(--support-negative);cursor:pointer;transition:background .12s ease,border-color .12s ease}@media(prefers-color-scheme:dark){:root:not(.light) .btn-erase.svelte-dl9tzt{border-color:#52302d;background:#1c100f}}:root.dark .btn-erase.svelte-dl9tzt{border-color:#52302d;background:#1c100f}@media(hover:hover){.btn-erase.svelte-dl9tzt:hover{background:#ffe8e6;border-color:#edaaa4}}.btn-erase-confirm.svelte-dl9tzt{display:inline-flex;align-items:center;gap:.35rem;padding:.4rem .85rem;border:0;border-radius:.375rem;background:linear-gradient(135deg,#b71824,#82000f);background:linear-gradient(135deg,#b71824,color(xyz 0.093 0.047 0.008));font-size:.875rem;font-weight:600;color:#fff;cursor:pointer;transition:opacity .12s ease}.btn-erase-confirm.svelte-dl9tzt:disabled{opacity:.65;cursor:not-allowed}