Sync Issues
Troubleshoot sync problems between devices.
- Sync not working
- Missing transactions after sync
Sync not working
First, check your internet connection and that you're signed in to the same account on both devices. Open Settings → Sync & accounts to confirm you are signed in. Sync comes with Base or Premium: on Free, each device keeps its own data and nothing syncs.
If sync appears stuck, try Sync now. If that does not help, contact support. Signing out removes this device's copy, including changes that have not synced.
Missing transactions after sync
If the same transaction was edited on both devices while offline, only the most recent edit is kept. To get an earlier state back, a household owner can open Settings → Your data and choose "Recover a previous version".
If transactions are genuinely missing, contact support. We can investigate the sync itself, looking at timings, versions and whether a write landed, without being able to read your financial data.